Refund Policy

1. Introduction

DevShield Tech ("we," "our," or "us") operates the CleanSlate remote factory reset service (the "Service"). This Refund Policy outlines the terms and conditions under which refunds may be issued for our Service.

By purchasing our Service, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Payment Processing

All payments for CleanSlate services are processed securely through PayPal, a globally recognized and trusted payment processor. We do not store or have access to your full payment card details at any time.

Benefits of using PayPal include:

• Security: Industry-leading encryption and fraud protection
• Privacy: Your financial information is never shared with us
• Convenience: Multiple payment methods including credit cards and PayPal balance
• Buyer Protection: Additional protection for eligible purchases

3. Refund Eligibility — 14-Day Guarantee

We offer a 14-day satisfaction guarantee. Refund requests submitted within 14 days of purchase will be considered under the following circumstances:

3.1 Digital Service Refunds

As CleanSlate provides digital services, refunds are considered in specific cases:

• Service Failure: If the Service fails to perform its core function (remote factory reset) despite proper setup and configuration
• Duplicate Charges: If you have been charged multiple times for the same service
• Technical Incompatibility: If the Service is fundamentally incompatible with your device (verification required)
• General Dissatisfaction: If you are not satisfied with the Service, you may request a refund within 14 days of purchase

3.2 Activation Code & Service Access

CleanSlate delivers service through a unique activation code issued at the time of purchase:

• The Service is considered delivered once the activation code has been issued to the customer
• Upon approval of a refund, the associated activation code is immediately revoked from our admin panel, removing all access to the remote wipe service
• This ensures a clean and auditable trail between every payment and its corresponding service delivery or refund

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Change of mind after purchase
• Failure to read system requirements before purchase
• Improper setup or configuration by the user
• Device issues unrelated to our Service
• Requests made more than 14 days after purchase
• Violation of our Terms of Service
• Partial usage of the Service before requesting refund

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@devshield.tech within 14 days of purchase
2. Include your purchase receipt or PayPal transaction ID
3. Provide details about the issue you're experiencing
4. Include any relevant screenshots or error messages

Processing Time: Refund requests are typically processed within 5-7 business days. Once approved, the refund will be issued through PayPal and the associated activation code will be immediately revoked. The refund may take an additional 3-10 business days to appear in your account, depending on your financial institution.

6. Refund Amounts

The refund amount will be determined as follows:

• Full Refund: Issued for service failure, duplicate charges, or technical incompatibility
• Partial Refund: May be issued for subscription services based on unused period
• No Refund: For non-refundable situations as outlined in Section 4

Note: Any transaction fees charged by PayPal or other payment processors may not be refundable.

7. Chargebacks & Dispute Response

We strongly encourage customers to contact us directly at support@devshield.tech to resolve any issues before initiating a chargeback through their payment provider. We commit to responding to all support requests within 24 hours.

In the event a customer opens a PayPal dispute, we will respond within 24 hours with:

• The original payment record
• The activation code issued at the time of purchase
• Any related customer communication

This ensures every case can be resolved fairly, quickly, and with a complete audit trail. Unauthorized or unjustified chargebacks may result in:

• Suspension of your CleanSlate account and immediate revocation of your activation code
• Blacklisting from future purchases
• Additional fees to cover chargeback processing costs

We reserve the right to dispute unjustified chargebacks and provide full evidence of service delivery and refund policy compliance.

8. Special Circumstances

8.1 Promotional Offers

Purchases made during promotional periods or with discount codes may have different refund terms, which will be clearly stated at the time of purchase.

8.2 Bundle Purchases

For bundle purchases, refunds may be prorated based on the value of individual components used.

8.3 Force Majeure

We are not liable for failures or delays in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, or internet service disruptions.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify users of significant changes via email or through the Service interface.

Your continued use of the Service after any changes constitutes acceptance of the updated Refund Policy.

This Refund Policy is governed by and construed in accordance with applicable consumer protection laws. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.